Refund policy

At Natures Experience, every product is handcrafted in small batches with care and intention. Because our items are skincare, herbal preparations, and apothecary goods, we are unable to accept returns or exchanges on opened or used products. All items are final sale for safety and quality reasons.

Final Sale Items All products are final sale. We cannot offer returns or refunds due to scent preference, texture differences, skin reactions, change of mind, or allergies discovered after use. Patch testing is recommended before use, especially for bee products.

Damaged or Incorrect Orders If your order arrives damaged or incorrect, notify us within 48 hours of delivery. Email hello@naturesexperience.com with your order number, photos of the damaged or incorrect item, and packaging photos if applicable. We will replace the item or issue store credit depending on the situation.

Approved Returns If a return is approved, your refund will be issued once the package has been received back in Canada and inspected. Original shipping costs are non-refundable, and return shipping fees are the responsibility of the customer.

International & US Customs Fees Customs duties, import taxes, and any fees charged by your country or US Customs are outside of our control and are not grounds for a refund or return. We recommend researching your country's import regulations before placing an order.

Order Changes & Cancellations Orders can be changed or cancelled within 2 hours of purchase, as long as the item has not already shipped.

Allergy & Sensitivity Disclaimer Our products contain natural ingredients, herbs, essential oils, and bee-derived ingredients. It is the customer's responsibility to read all ingredient lists before purchase. Refunds cannot be issued for allergic reactions or sensitivities. If you have a known bee allergy, do not use products containing bee venom, propolis, royal jelly, or bee pollen. Patch testing is strongly encouraged.

How Refunds Are Processed If you qualify for a refund (damaged or incorrect items only), your refund will be issued to your original payment method via Shopify Payments once the return has been received back in Canada. Please allow 5–10 business days for the refund to appear once processed. You will receive an email confirmation once your refund has been issued.

We're Here to Help If you have concerns or questions about your order, please reach out. As a small family-run apothecary, we want you to feel cared for and supported. Email: hello@naturesexperience.com 🐝